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b9bl collects and uses your personal information only to operate your account, process transactions through bKash, Nagad, and Rocket, and keep your access secure. Your use of this platform is subject to your local law and eligible regions, and this policy explains exactly what we collect, why we collect it, and what you can do about it.
This policy applies to all personal information b9bl collects when you register, log in, or carry out any activity on this platform — including account creation details, device identifiers, session data, and transaction records linked to your bKash, Nagad, or Rocket wallet. We collect this information to verify your identity, process your deposits and withdrawals, and maintain the continuity of your account across devices. We do not sell your personal data to third parties. Data shared with payment processors — including the local mobile wallet networks you use — is limited to what those processors need to complete your transaction. Retention periods vary by data type: account credentials are held for as long as your account remains active, while transaction logs may be retained longer where required by applicable financial regulations. Access to this platform and the protections described here depend on your local law and the eligible regions we serve. If you are accessing b9bl from a jurisdiction where online gaming is restricted, it is your responsibility to understand and comply with local rules. We update this policy when our data practices change, and the current version is always available on this page.
Understanding the boundaries of this policy helps you know exactly what b9bl is responsible for and where third-party terms take over. Each area below defines what falls inside our direct responsibility and what sits outside it.
All data collected during login, registration, and session activity on b9bl falls fully within this policy. This includes your email, device fingerprint, and any account preferences you set directly on the platform.
Deposits and withdrawals processed through bKash, Nagad, or Rocket involve those providers' own data practices once the transaction leaves our platform. We share only the minimum data needed to complete the transfer.
Your browsing behaviour within the b9bl lobby — which game categories you open, how long you stay on a page — is collected as session analytics to improve navigation. This data is anonymised before any internal review.
Links to external sites, payment gateways, or identity verification services operate under their own privacy terms. b9bl does not control how those third parties handle data once you leave our platform environment.
You have concrete actions available to you under this policy. If you want to see what personal data b9bl holds on your account, you can submit a data access request through our support channel and we will respond with a summary of the records tied to your account identifier. If any detail is incorrect — your registered mobile number, email address, or wallet reference — you can raise a correction request and we will update it after verifying your identity. You also have the right to ask us to delete your account data, subject to any retention obligations we hold under applicable financial regulations. Requests that conflict with a legal retention requirement will be partially fulfilled, and we will explain which records we are required to keep and for how long. All requests are handled through the same support route, and you do not need a separate form — a clear written message identifying your account and the action you want is enough to start the process.
Submit a data access request via our support channel. Quote your registered account email or mobile number so we can locate your records quickly and respond accurately.
If your registered email, phone number, or wallet reference is wrong, contact support with the correct information. We verify your identity before making any change to account-linked data.
You can ask us to remove your personal data. Where financial regulations require us to retain certain transaction records, we will tell you which records are affected and the applicable retention period.
Any question about how your data is used, stored, or shared can be sent directly to our support team. You do not need a formal form — a clear message with your account reference is sufficient.
If you have a question, correction request, or concern about how b9bl handles your personal data, use any of the contact routes below. We respond to privacy-related messages through the same channels we use for account support — no separate privacy desk is required.
Open the chat widget on any page of the b9bl site while logged in. Describe your privacy concern and include your account email or registered mobile number so the team can locate your record.
Send your privacy request or data correction query to our published support email address. Include your account identifier and a clear description of the action you are requesting.
The Help Centre accessible from your logged-in account menu contains published guidance on data requests and correction procedures. Start there to find the current contact form and response process.
applies standard security measures to protect the personal data held on your account, including encrypted connections for all login and transaction activity. Here is how each area of data handling works in practice.
We use session cookies to keep you logged in across pages and to remember your device for returning access. You can manage cookie preferences through your browser settings, though disabling session cookies will affect your ability to stay logged in on mobile.
Your account credentials are stored in hashed form and are never visible to support staff in plain text. Any change to your registered email or mobile number requires identity verification before it takes effect on the account.
Account profile data is kept for as long as your account is active. Transaction records linked to bKash, Nagad, or Rocket payments may be retained beyond account closure where required by applicable financial regulations in the regions we serve.
If you believe our data practices have changed or you want to request an update to this policy's published terms, contact us through the support channel with your concern. We review policy feedback and publish updates on this page when practices change.
These are the questions we hear most often about how b9bl handles personal data, account records, and your rights under this policy.
We collect your email address, mobile number, and the device information used during registration. If you link a bKash, Nagad, or Rocket wallet, we also record the wallet reference needed to process your transactions. We do not collect more than what is needed to operate your account.
Yes. Submit a data access request through our support channel with your registered email or mobile number. We will compile a summary of the personal records tied to your account and send it to your registered contact. Availability depends on your local law and eligible regions.
Contact support and specify which detail is incorrect — for example, a wrong mobile number or email address. We verify your identity before making any change. Once confirmed, the correction is applied to your account record and any linked wallet reference is updated accordingly.
We share data with payment processors — including bKash, Nagad, and Rocket — only to the extent needed to complete your transaction. We do not sell personal data. Third-party services linked from our platform operate under their own privacy terms once you leave our environment.
Account profile data is removed when your account is closed. Transaction records may be retained for a longer period where financial regulations in the regions we serve require it. We will tell you which records are subject to a retention obligation if you submit a deletion request.
Send your complaint to our support team via live chat or the published support email, quoting your account reference. We treat privacy complaints as a priority and will respond with the steps we are taking to address your concern. No separate privacy form is required.